SHIPPING INFORMATION

At Pilar Monge, we are committed to delivering the dining furniture you need quickly, safely, and efficiently. We work closely with trusted logistics partners to ensure that every order reaches our customers in pristine condition and within the estimated delivery timeframe.

Order Processing Time

Order Processing: Processed on the same business day.

Once an order has been dispatched, customers will receive a shipping confirmation email.

Estimated Delivery Time

Delivery Duration: Approximately 2 business days.

Actual delivery times may vary slightly depending on factors such as the destination, local courier service conditions, weather conditions, or peak promotional periods.

Currently, our delivery service covers most regions of Spain as well as select designated European destinations.

Logistics Partners

To ensure reliable and secure delivery services, we have established partnerships with several professional logistics providers, including:

Correos Express
SEUR
DHL
GLS
MRW

The specific carrier assigned to your order will be determined based on factors such as the delivery destination, package dimensions, and warehouse inventory status.

Shipping Fees

If any shipping fees apply, the relevant charges will be clearly displayed on the checkout page.

Order Tracking

Once your order has been dispatched, you will receive:

A shipping confirmation email
Order tracking information
Details regarding the courier carrier to monitor delivery progress

Customers can check the real-time delivery status of their orders directly through the courier carrier’s official tracking system.

Special Notice: Clearance Sale

Given our current inventory clearance event, stock for certain items may be extremely limited and is liable to sell out very quickly. All orders will be fulfilled on a “first-come, first-served” basis until stock is depleted.

Please ensure that:

The delivery address is entered correctly and accurately
Your contact information is accurate and valid
Someone is available to sign for the package upon delivery, if required

Pilar Monge assumes no liability for delivery delays caused by incorrect customer information, failed delivery attempts, or disruptions to external courier services.

Damaged or Lost Packages

If your package arrives damaged or with missing contents, please contact our customer support team within 48 hours of signing for the delivery. We recommend that you retain all packaging materials and take photographs of any visible damage to assist us in processing your claim.

Contact Support

If you have any questions regarding delivery arrangements, logistics status, or tracking information, our support team is at your service and ready to assist you.

Thank you for shopping at Pilar Monge, and thank you for your support during our special clearance transition period.