PRIVACY POLICY
At Pilar Monge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, place an order, or communicate with our customer support team.
By using our website and services, you agree to the practices described in this Privacy Policy.
- Information We Collect
When you interact with our online store, we may collect the following types of information:
Personal Information
Full name
Shipping and billing address
Email address
Phone number
Payment information
Order history
Technical Information
IP address
Browser type and device information
Website usage data
Cookies and analytics data
This information helps us improve our services, process orders efficiently, and provide a better shopping experience.
- How We Use Your Information
We use customer information for the following purposes:
Processing and fulfilling orders
Managing payments and shipping
Providing customer support
Sending order confirmations and updates
Improving website performance and user experience
Preventing fraud and unauthorized transactions
Complying with legal obligations
We may also use your email address to send promotional offers or important updates related to our products and services. You may unsubscribe from marketing communications at any time.
- Clearance Sale & Operational Notice
Due to prolonged financial difficulties and increasing operational costs, Pilar Monge is currently conducting a major inventory reduction campaign. As part of this process, many dining tables, chairs, and furniture items are being offered at significantly discounted prices to accelerate stock clearance and reduce business losses.
During this period, order volumes and customer inquiries may temporarily increase. We remain committed to handling all personal information securely and responsibly while continuing to provide reliable customer service throughout the clearance event.
- Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with trusted service providers when necessary to:
Process payments
Arrange shipping and delivery
Provide website hosting and technical support
Comply with legal requirements
All third-party partners are expected to maintain appropriate confidentiality and security standards.
- Data Security
We implement reasonable security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.
While we strive to protect all customer data, no online transmission or electronic storage method can be guaranteed as completely secure. Customers are encouraged to protect their account credentials and personal devices.
- Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Remember customer preferences
Analyze website traffic and performance
Enhance shopping experience
You may disable cookies through your browser settings, although certain website features may become unavailable.
- Your Rights
Depending on applicable laws and regulations, you may have the right to:
Access your personal information
Request corrections to inaccurate data
Request deletion of your information
Withdraw consent for marketing communications
Request information about how your data is used
To exercise these rights, please contact our customer support team.
- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites.
Customers are encouraged to review the privacy policies of any third-party sites they visit.
- Updates to This Policy
Pilar Monge reserves the right to modify or update this Privacy Policy at any time to reflect operational, legal, or service changes. Updated versions will be posted on this page with the revised effective date.
- Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our customer support channels.
Thank you for trusting Pilar Monge. We appreciate your support and remain committed to protecting your privacy while providing quality service during our ongoing clearance transition.
